Jelly live Privacy Policy — Your Information, Our Responsibility

Jelly Live is a trusted online gaming platform in Bangladesh. We place the highest priority on our users' privacy. This Privacy Policy explains what personal information Jelly Live collects, why it is collected, how it is used, and how your information is kept secure.

This policy applies to our website (jellylive.app), mobile application, and all digital services offered by jelly live. By using our platform, you automatically agree to this Privacy Policy. Please read it carefully before registering.

Jelly live's Privacy Policy has been developed in accordance with international data protection standards. We believe your personal information should only be used to serve you and improve our services — nothing more.

Jelly live only collects information that is necessary to operate our services. We never collect personal data beyond what is required. A full breakdown of the information we collect is provided below:

Jelly Live collects your information through several methods. It is our responsibility to keep you informed about each of them.

• Directly Collected: Information you provide directly through the registration form, KYC verification form, payment form, or when contacting support.
• Automatic Collection: Certain information is collected automatically through cookies, log files, and tracking pixels when you use our website or app.
• From Third Parties: Relevant information is verified through payment processors (bKash, Nagad) or identity verification agencies.
• Gaming Activity: Your gaming sessions, betting history, and win/loss records are automatically logged.

Jelly live uses your personal information only for specific, legitimate purposes. We never use your data for anything beyond what is necessary. All purposes for which we use your data are clearly outlined below:

• Account Management: For registration, login, password reset, and account security.
• Payment Processing: For processing deposits, withdrawals, and transaction verification.
• Identity Verification (KYC): To verify age and identity for fraud prevention and legal compliance.
• Customer Support: To address your complaints, questions, or issues.
• Personalized Experience: To provide game suggestions and offers tailored to your preferences.
• Security Monitoring: To detect fraud, hacking, or suspicious activity.
• Legal Obligations: Upon request from a regulatory authority or by court order.
• Service Improvement: For analytics purposes to improve our platform, games, and user experience.

Jelly live does not sell your data to advertising networks or share it with third parties for marketing purposes.

Jelly live does not sell your personal information to third parties. However, in limited circumstances, only the necessary information may be shared with the trusted partners listed below:

• Payment Processors: bKash, Nagad, Rocket — only the minimum information necessary to verify transactions.
• KYC Service Provider: Licensed agencies for identity and age verification.
• Technical Infrastructure: Secure cloud server operator (encrypted).
• Law Enforcement Agencies: Only upon a court order or a valid legal request.

All third-party partners are contractually required to uphold Jelly Live's privacy standards. Any partner found in breach of these standards will have their agreement terminated immediately.

Jelly live's website and app use cookies and similar tracking technologies. Cookies are small text files stored in your browser or device that help enhance your experience.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and ensure security — the platform cannot function without these.
• Functional Cookies: To remember your preferences, such as language and theme settings.
• Analytics Cookies: To monitor website usage and improve our services.
• Security Cookies: To detect fraud and bot activity.

You can manage or block cookies through your browser settings. However, blocking essential cookies may affect the functionality of certain features on the platform.

Jelly live employs industry-leading security measures to protect your personal information. Our security infrastructure is regularly updated and tested.

• SSL/TLS Encryption: 256-bit SSL encryption is applied to all data transfers.
• Database Encryption: All sensitive data stored on our systems is kept in encrypted form.
• Two-Factor Authentication (2FA): An extra layer of security when logging into your account.
• Firewall & DDoS Protection: Measures in place to protect servers from external attacks.
• Regular Security Audits: Regular security testing conducted by independent experts.
• Restricted Access: Only authorized personnel are permitted to access data on a need-to-know basis.

Jelly live does not retain your data longer than necessary. Retention periods are defined based on the type of information:

Once the retention period expires, data is permanently deleted or anonymized so it can no longer be linked to you.

As a Jelly Live user, you have important rights over your own data. We fully respect these rights and are committed to responding to any request you make.

• Right to Access: You may request to view what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information we hold about you.
• Right to Erasure: You may request the deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that we limit how your information is used.
• Data Portability: You may request your data in a structured, portable format.
• Right to Object: You may object to the use of your data for specific purposes.
• Right to Withdraw Consent: You may withdraw any consent you have given at any time.

Jelly Live is strictly for users aged 18 and above. We do not collect information from or provide services to minors under any circumstances.

Date of birth is verified at registration, and age is confirmed through the KYC process. If we determine that a minor has registered, the account will be immediately closed and all associated data will be deleted.

Jelly live may update this Privacy Policy from time to time. For any significant changes, we will notify you in advance via your registered email or mobile notification.

Continued use of jelly live after any changes takes effect will be considered your acceptance of the updated policy. The date of the most recent update is always shown at the top of this page.

For any privacy-related questions, requests, or complaints, please get in touch with us. Our dedicated privacy team is always ready to assist you in Bengali.

• Email: support@jellylive.app
• Live Chat: Log in to the platform and chat with us directly
• Response Time: Usually within 24–48 hours