Jelly Live Terms & Conditions — Your Rights & Responsibilities

Jelly Live (hereinafter referred to as the "Platform" or "we") is an online gaming and Sports Betting service provider that offers entertainment gaming to players in Bangladesh and other countries. These Terms and Conditions form a legally binding agreement between you and Jelly Live.

By using the Jelly Live website, app, or any of our services, you automatically agree to these Terms & Conditions considered as accepted. If you do not agree to these terms, please refrain from using our platform.

It is the user's sole responsibility to read and understand these Terms & Conditions. If anything is unclear, contact our support team — we are always ready to help in Bengali.

To open an account on jelly live, you must register with accurate and complete information. Each person is permitted to hold only one account. Creating multiple accounts is strictly prohibited and may result in account termination.

You will be required to provide the following information during registration:

• Full name (as shown on your National ID)
• Date of birth (you must be 18 or older)
• Active mobile number or email address
• Residential Address
• Your preferred payment method details

KYC Verification: jelly live reserves the right to verify your identity at any time. You may be asked to provide a copy of your National ID, passport, or driving licence. Withdrawals may be restricted until verification is complete.

To use Jelly Live's services, you must meet the following eligibility requirements. If these conditions are not met, you are not entitled to create or use an account.

• Age: You must be 18 years of age or older. Creating an account or gaming by minors is strictly prohibited.
• Legal capacity: You must be legally capable of entering into a binding agreement.
• Prohibited List: You must not appear on any of Jelly Live's restricted lists.
• Mental Well-being: You are gaming of your own free will and with a clear mind.
• One Account: No individual may hold more than one account.

Jelly Live supports the most popular mobile banking methods in Bangladesh. All financial transactions are completed through secure, encrypted channels.

Supported payment methods:

• BKash — Minimum deposit ৳200, maximum ৳50,000 per transaction
• Nagad — minimum deposit ৳200, maximum ৳50,000 per transaction
• Rocket — Minimum deposit ৳200, maximum ৳30,000 per transaction

Withdrawal Rules: Withdrawal requests are typically processed within 1–24 hours. Withdrawals may be delayed if KYC verification has not been completed. A maximum monthly withdrawal limit may apply, determined by your account tier.

All deposits and withdrawals are processed in BDT. There are no hidden charges or processing fees — Jelly Live handles all financial transactions with complete transparency.

Jelly Live regularly offers a variety of bonuses and promotions. Each bonus has its own terms and conditions, which you should read carefully before accepting. By claiming a bonus, you are deemed to have agreed to its specific terms.

General Bonus Terms:

• Wagering Requirement: Most bonuses require a specified wagering amount (typically 20x–40x the bonus value) before withdrawals can be made.
• Validity: Bonuses not used within 30 days of being credited will expire.
• Game restrictions: Some bonuses are restricted to specific games only.
• Maximum bet limit: A maximum bet of ৳500 per round can be placed using your bonus balance.
• One Bonus at a Time: Multiple bonuses cannot be claimed simultaneously.

Jelly Live reserves the right to modify, suspend, or cancel any bonus program at any time. Bonuses will be voided if misuse or fraudulent activity is detected.

All games on jelly live are powered by RNG (Random Number Generator) technology, ensuring every outcome is completely fair and verifiable. No result is predetermined.

• Once confirmed, bets cannot be cancelled or modified.
• If a game is interrupted due to a technical error, Jelly Live reserves the right to refund the stake.
• If a Sports Betting event is cancelled, the stake will be refunded.
• Bets placed before an odds change will be settled at the original odds.
• Any winnings obtained by exploiting a technical error will be considered void.

Jelly live monitors suspicious betting patterns. Repeated large bets on the same outcome or any detected pattern may result in a temporary account suspension for verification.

Jelly live believes gaming should be a source of entertainment. We encourage all our players to game responsibly. Our platform offers a range of tools to help players stay in control of their gaming activity.

Responsible Gaming Tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session time limits: Set a limit on how long you play each day.
• Self-Exclusion: Temporarily suspend your account for a set period of time.
• Reality Check: You will receive periodic reminders about how long you have been playing.
• Permanent closure: Option to permanently close your account at any time.

The following activities are strictly prohibited on jelly live. Violations will result in immediate account closure and possible forfeiture of associated balances.

• Creating or using multiple accounts
• Registering with false identity or information
• Misuse of the bonus system or fraudulent bonus claims
• Using software, bots, or automation tools to play games
• Using the platform for money laundering purposes
• Colluding with other players to gain an unfair advantage
• Attempting to interfere with or compromise the platform's security systems
• Harassing, threatening, or engaging in abusive behavior toward other users

Jelly Live makes the protection of your personal data its top priority. We are fully transparent about how we collect, use, and store your information. To read our full Privacy Policy, Privacy Policy Page View.

• Your information is never sold to third parties.
• Your data is not shared beyond what is required by law.
• All data is secured with 256-bit SSL encryption.
• You may request to view or delete your data at any time.

Jelly Live reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• Violation of the Terms & Conditions
• Failure to verify identity
• If fraudulent activity is suspected
• In cases of suspected money laundering
• By order of a court or regulatory authority

Players may request account closure at any time. Any verified balance (excluding bonuses) will be returned upon closure.

If you have a dispute or complaint, please contact our customer support team first. We generally aim to resolve all complaints within 48 hours .

Dispute Resolution Steps:

• Step 1: Email us with full details at support@jellylive.app.
• Step 2: Chat with a support agent via live chat.
• Step 3: If unresolved, escalate to our compliance department.
• Step 4: An independent dispute resolution body may be approached for a final resolution.

Jelly live reserves the right to update or modify these Terms & Conditions at any time. For significant changes, a notification will be sent to your registered email or mobile number. Continued use of the platform after any changes constitutes your acceptance of the updated terms.

This page will always display the most current version. You can check the "Last Updated" date at the top of the page to see when changes were last made.